Pillar + Best Practice
Talk to our integration teamAI Receptionist and Automation for Best Practice Practices
Best Practice sits at the clinical centre of many Australian practices, and it is not something a clinic should change lightly. Pillar is assessed as a layer beside it, focused on phone answering, patient messaging and the administrative loops around appointments.
Already running your clinic on Best Practice? Keep it. Pillar adds an intelligent agent layer around the systems and workflows your team already knows — helping handle patient communication, repetitive administration and operational workflows without asking your practice to start again.
Integration assessment
How Pillar could work alongside Best Practice
For practices running Best Practice, our team maps the reception and communication workflows first, and the connection approach second.
Your clinic already has processes built around Best Practice. Our integration team first maps what you use, what data needs to move and which workflows you want Pillar to handle.
- 01
Your current workflow
Tell us how your clinic currently uses Best Practice.
- 02
What you want Pillar to handle
Calls, bookings, messages, follow-up, routing or other approved administrative workflows.
- 03
We map the connection
Our team assesses the appropriate integration approach before anything is deployed.
Positioning
Beside your system.
Not instead of it.
Changing practice management software can mean retraining staff, rebuilding workflows and disrupting systems that already work. Pillar takes a different approach — keep the platform your team is comfortable with, and add the intelligent layer that gives your clinic more capacity around it.
More capacity
Routine work handled around your existing systems.
More freedom
Less dependence on the front desk for every interaction.
More scale
More consistent processes across people and locations.
Questions
Best Practice and Pillar — common questions
Does Pillar replace Best Practice?
No. Pillar is designed to work alongside your existing practice management system. Best Practice stays the source of truth for patient records, calendars and clinical workflows — Pillar adds the communication and automation layer around it.
Does my team need to learn another practice management system?
No. Your team keeps working in Best Practice. Pillar handles patient calls, messages and repetitive administrative workflows beside it, escalating to a person whenever judgement is required.
Can Pillar answer patient calls for a Best Practice clinic?
Yes. Pillar Front Desk answers calls, SMS, email and web enquiries using your clinic's approved knowledge and processes. Whether an outcome is written back into Best Practice depends on the connection method available for your practice.
Can Pillar work across multiple clinic locations?
Yes. Pillar's knowledge, workflows and escalation rules can be scoped per location, per practitioner group or across the whole organisation, without changing how each site uses its practice management system.
Can Pillar integrate with Best Practice?
Our team can assess your existing Best Practice setup, the workflows you want Pillar to handle and the available connection method. Talk to our integration team to assess your practice — we do not claim a live Best Practice integration before that assessment.
Keep Best Practice. Add Pillar.
A short walkthrough using your appointment types, your enquiries and your approved processes.