Pricing
Give your clinic more capacity. Priced on what Pillar carries, not per seat.
Calls answered. Messages handled. Follow-ups moving. Your team back with the patient in front of them.
Tailored to call volume · No setup fee · No lock-in while you prove it works · Australian support
Your practitioners are expensive.
Their attention is worth more.
The real cost
A subscription is easy to see. The work you already pay for is not.
Every unanswered call, interrupted receptionist, repeated question, manual reminder and after-hours message has a cost — even when it never appears as a line item.
01
Missed appointments
The patient who rang, heard a voicemail, and booked with the clinic down the road.
02
Interrupted reception
The person who stopped mid-intake to answer the same question for the ninth time today.
03
Repetitive admin
Confirmations, reminders, recalls and rebooking, typed out again by hand every single day.
04
Owner attention
The calls, the rosters and the gaps in the diary that still find their way back to you at night.
Pillar does not need to replace your people to pay for itself.
It needs to give some of their attention back.
Before you look at a price
What is the front desk costing your clinic right now?
Set the sliders to your clinic. The numbers update live — enquiries at risk, appointment value protected, reception hours returned and leave covered without a temp.
136
enquiries at risk
per month, ringing out
41
enquiries recovered
per month, that you never saw
$6,842
appointment value protected
per month, estimated
23 hrs
reception time returned
per month, off the phones
112 days
leave covered
per year, with no temp cover
$19,152
leave cover value
per year, phones still answered
Total annual value
$111,916
Appointment value protected, plus reception time returned, plus phone cover through leave.
The multipliers behind the result
- 30% of at-risk enquiries answered by Pillar
- 55% of recovered enquiries become an appointment
- 3.2 visits in an average episode of care
- 60% of repetitive phone time handed over
- 4.5 phone hours covered per leave day
Allied health averages used for estimation — they vary by discipline, enquiry volume and conversion, and they are not a forecast of your results.
Choose your capacity
Start with the capacity you need today. Scale Pillar as your practice grows.
Every plan includes Pillar's core intelligence, AI agents and Australian support. Choose the coverage and capacity that fits your practice.
No setup fee · No lock-in · 30-day guarantee
Every Pillar plan includes
- Pillar Core Agent
- AI Voice
- Communications Agent
- Relay Agent
- AI Brain for your clinic
- Practice Assistant
- Australian-based support
- Practice management integration
You are not buying four versions of Pillar. Higher tiers increase capacity, coverage, locations, routing, reporting and implementation support.
Coverage
Solo
For solo practitioners and smaller clinics.
$24.75/week
Stop losing opportunities when you can't answer.
50 patient calls
included each month
- After-hours and overflow coverage
- Booking and appointment handling
- Call summaries and transcripts
Capacity
Practice
For busy clinics with a front desk team.
$42.25/week
Give your front desk their attention back.
100 patient calls
included each month
Everything in Solo, plus:
- Increased AI voice capacity
- All-hours voice and message coverage
- Front-desk overflow
- After-hours coverage
- Higher communications capacity
- Booking and cancellation handling
- Recall and follow-up workflows
- Conversation review and optimisation
- More capacity during staff leave and sick days
Scale
Group
For growing practices with up to 2 locations.
$119.75/week
One brain across your practice.
400 patient calls
included each month
Everything in Practice, plus:
- Up to 2 locations
- Higher AI voice and communications capacity
- Location-aware AI Brain
- Multi-site call and message routing
- Cross-location booking rules
- Consistent front-desk workflows across locations
- Per-location reporting
- Priority Australian support
Grow locations without multiplying complexity.
Infrastructure
Enterprise
For larger multi-location allied health groups.
Multi-location plans from $699/month
Scale without multiplying complexity.
Custom call capacity
sized with you against real call volume
Everything in Group, plus:
- 3+ locations
- Custom AI voice and communications capacity
- Organisation-wide AI Brain architecture
- Advanced Relay Agent routing
- Custom workflows and permissions
- Group-level reporting
- Advanced PMS/integration scoping
- Dedicated implementation
- Priority Australian support
All prices in AUD and exclude GST. Call volumes are estimates and vary depending on conversation length.
Need more capacity? Pillar can scale with your practice →
Prove it in your practice
30 days to see what Pillar gives back.
Put Pillar to work with real calls, real patients and your existing team. See what happens when repetitive work stops competing for your team's attention.
No setup fee. No lock-in. 30-day guarantee.
From inside the practice
More capacity doesn't have to mean more headcount.
Coverage when people are away, less repetitive admin, and room to grow — described by the people running the practices.
“As you grow, adding patients shouldn't mean adding the same amount of administration. What I like about Pillar is that it gives us infrastructure we can scale — consistent communication, workflows and knowledge without everything depending on another person being available.”
The biggest changes
01
More capacity
Increasing patient demand doesn't have to create the same increase in repetitive administrative workload.
02
Consistency at scale
Approved knowledge and workflows can remain consistent as the practice grows.
03
Less dependency
Routine communication doesn't depend on one particular team member being available.
More capacity doesn't have to mean more headcount.
As patient volume grows, so do calls, messages, bookings and interruptions. Pillar carries the repetitive work so your team can support more patients without administrative workload growing at the same rate.
- Fewer interruptions across the day
- Coverage when staff are sick or on leave
- Consistent patient communication
- Room to handle higher patient volume
- Admin that does not scale with revenue
- More human attention for patients
AI for the repetitive. Humans for what matters.
Give your team the space to be human again.
Getting started
From first conversation to your first Pillar-handled call.
No developer. No integration project. No three-month onboarding. The Launch Assistant walks your clinic through setup for your discipline.
Week 1
Set up, teach Pillar your clinic, and hear your first handled call.
01
Choose your tier
Set the scope
We look at a month of call data together and agree what Pillar carries first.
02
Tell us about the clinic
Launch Assistant
Guided questions shaped around your discipline, services, practitioners and intake rules.
03
Build your knowledge
The Pillar Brain
Pillar learns your services, fees, availability and policies. You review and approve every line.
04
Set the boundaries
Escalation and oversight
Decide what Pillar answers alone and exactly when a human takes the conversation.
05
Hear it work
Test the Front Desk agent
Call your Pillar number and ask real patient questions before a single patient does.
First 30 days
Listen, refine, and widen the scope.
06
Introduce it to the team
Go live with the front desk beside you
Your reception team knows what Pillar handles, when it hands over and where the conversation lands. We review real conversations with you weekly and tune the answers.
When ready
Connect Pillar deeper into your practice management system.
07
Integrate deliberately
Connect the workflows that have proven their value
You do not need a deep integration to start. Once the workflows are settled, our engineers assess your PMS access and scope the connection that removes the next layer of admin.
Start simple. Prove the workflows. Integrate what creates value.
Integrations
Keep your practice management system. Connect what creates value.
You do not need an integration to start. Begin with the conversations, learn which workflows matter, then connect the systems behind them.
01
Start with Pillar
No integration required
Get your Brain and your Front Desk agent working first.
02
Define the workflow
Show us what should happen
We map the repetitive front-desk work you want Pillar to take on.
03
Assess your PMS
Our engineers check what is supported
We review the APIs, permissions and connection options inside Cliniko, Halaxy, Splose and the rest.
04
Scope the connection
Build only what creates value
Where a connection is supported and worth it, we scope it with you before anything is built.
Integration availability depends on your practice management system, available API access, permissions and the workflow required. Any additional engineering is scoped with you before implementation.
The goal is not more AI. It is less admin between you and the patient.
FAQ
Before you start. What allied health clinics ask.
Will Pillar replace my receptionist?
No. Pillar creates coverage and capacity — answering when your team cannot, handling repetitive enquiries and capturing details — so the people you already employ spend more time with patients in front of them.
Will patients know they are talking to AI?
Disclosure is configured with you during setup, in line with your preference and your obligations. Pillar never claims to be a specific member of your team.
What happens when Pillar does not know the answer?
Pillar answers only from the knowledge your clinic has approved. Outside that, it does not guess — it captures the enquiry and hands off to a person using your escalation rules.
Can Pillar give clinical advice?
No. Pillar is a front desk, not a practitioner. Anything that touches clinical judgement is escalated to a human, every time.
Can it book into my practice management system?
Yes, where a supported booking destination is configured. Otherwise Pillar captures the request and routes it to reception for confirmation.
Can I change tiers?
Yes. Tiers are monthly and you can move up or down as your call volume and scope change.
What happens if we exceed our volume?
Nothing stops working. We contact you to move to the right tier rather than silently cutting off your front desk.
Do I need an integration to start?
No. Pillar can start handling calls, messages and routing without a deep PMS integration. We usually recommend proving the workflows first, then connecting the systems behind them.
How much does an integration cost?
It depends on the system and the workflow. Cliniko and Halaxy connections are Pillar Ready. Others are assessed, scoped and quoted with you before any engineering starts.
How quickly can we start?
Most clinics complete guided setup and hear their first Pillar-handled call inside the first week.
Security and governance are built into every tier.
Same architecture on every plan — clinic-controlled knowledge, AHPRA and HIPAA aligned handling, and clear boundaries around what an agent can say and do.
Security & governance →Not sure which tier fits? Send us a month of call data.
We will tell you honestly which tier your clinic needs — including if the answer is none of them yet.