More capacity. More focus. Better patient experiences.
- Built for allied healthDesigned around real clinic workflows, patient communication and practice operations.
- Clinic-controlled AIYour clinic controls the knowledge, rules and workflows Pillar follows.
- Human oversightClinical, sensitive or uncertain conversations are routed to the right person.
- Works with your PMSConnects with Cliniko, Halaxy, Splose and more without replacing your existing system.
- AHPRA + HIPAA alignedBuilt to AHPRA advertising rules and HIPAA-aligned privacy, security and audit controls.
One brain. One inbox.
Interactive Message Centre.
Calls, messages, bookings and routine questions arrive in one place. Pillar resolves what it can and hands the rest to your team with full context.
The hidden cost of a busy clinic
Every day, attention is pulled in a hundred directions.
Exceptional healthcare isn’t limited by the quality of its people. It is limited by the number of competing demands placed on their attention.
Front desk
The waiting room deserves your attention.
- Incoming call
- SMS waiting
- Cancellation
- New enquiry
- Referral
- Booking change
Practitioners
Patients deserve your full attention.
- Messages
- Referrals
- Admin
- Follow-ups
- Recalls
- Questions
Clinic owners
Growth shouldn’t create more chaos.
- Multiple locations
- Missed enquiries
- Annual leave
- Sick leave
- Inconsistent communication
- Unfinished follow-up
Humans deliver the care.
Pillar handles the repetition.
From inside the practice
The difference isn’t just what Pillar does. It’s what your team gets back.
Hear from the people answering the phones, managing the practice and responsible for growing it.
“The biggest difference isn't that AI answers the phone — it's what our team gets back. Pillar takes care of the repetitive calls, booking changes and everyday questions, so reception can actually focus on the patient standing in front of them.”
The biggest changes
01
More attention
Patients at the desk aren't competing with every incoming call.
02
Less repetition
Routine bookings, changes and everyday questions consume less of the team's attention.
03
Better patient experience
The team has more space for genuine conversations and face-to-face service.
Integrations
Keep your practice management system. Connect what creates value.
You do not need an integration to start. Begin with the conversations, learn which workflows matter, then connect the systems behind them.
Integration availability depends on your practice management system, available API access, permissions and the workflow required. Any additional engineering is scoped with you before implementation.
Start with Pillar
No integration required. Get your Brain and your Front Desk agent working first.
Define the workflow
Show us what should happen. We map the repetitive front-desk work you want Pillar to take on.
Assess your PMS
Our engineers check what is supported. We review the APIs, permissions and connection options inside Cliniko, Halaxy, Splose and the rest.
Scope the connection
Build only what creates value. Where a connection is supported and worth it, we scope it with you before anything is built.
The goal is not more AI. It is less admin between you and the patient.
The agentic layer for allied health
Front Desk is the first agent.
The Brain is built to hold more.
Every Pillar agent draws on the same clinic-controlled knowledge, patient context, workflows and escalation rules.
- Front DeskAvailable
- CommunicationsAvailable
- Practice AssistantAvailable
- RelayAvailable
- Launch AssistantAvailable
- Retention + ReactivationPrivate Beta
Front Desk · capabilities
AI Voice · closed loop
Built for healthcare responsibility
Powerful enough to act.
Designed to know when not to.
Patient conversations deserve more care than ordinary customer service. Pillar operates from clinic-approved knowledge, follows defined rules and hands clinical, sensitive or uncertain situations to people.
01
Clinic-controlled knowledge
Your authorised team controls what Pillar can say and do.
02
Human escalation
Clinical, sensitive or uncertain conversations are directed to the appropriate person.
03
Privacy & auditability
Interactions and actions remain visible and reviewable by your clinic.
04
Administrative, not clinical
Pillar manages communication, scheduling and approved operational workflows. Clinical decisions remain with qualified practitioners.
Patient
“I’ve had severe chest pain since this morning. Should I wait for my appointment?”
- Clinical / high-risk intent detected
- Automated operational answering stops
- Clinic safety rule checked
- Appropriate escalation / emergency pathway
- Human oversight
Dr Jason Colvin
Co-Founder & Chief Executive Officer
Why we built Pillar
We didn't build another AI tool.
We built the infrastructure we wished every healthcare practice already had.
- Built around real healthcare workflows — with hard guardrails that protect patient information, clinical integrity and your practice's reputation.
- One that answers routine enquiries.
- Keeps every patient conversation connected.
- Closes administrative loops.
- Learns how your clinic works.
- And supports your team without replacing them.
Great healthcare will always be human. Pillar simply gives people more time, more capacity and more space to deliver it.
Built in clinics. For clinics.
What changes when Pillar starts carrying the repetition.
136
enquiries at risk
per month, ringing out
41
enquiries recovered
per month, that you never saw
$6,842
appointment value protected
per month, estimated
23 hrs
reception time returned
per month, off the phones
112 days
leave covered
per year, with no temp cover
$19,152
leave cover value
per year, phones still answered
Total annual value
$111,916
Appointment value protected, plus reception time returned, plus phone cover through leave.
The multipliers behind the result
- 30% of at-risk enquiries answered by Pillar
- 55% of recovered enquiries become an appointment
- 3.2 visits in an average episode of care
- 60% of repetitive phone time handed over
- 4.5 phone hours covered per leave day
Allied health averages used for estimation — they vary by discipline, enquiry volume and conversion, and they are not a forecast of your results.
An AI receptionist answers the phone.
Pillar helps run the work around it.
| Capability | AI receptionist | Pillar |
|---|---|---|
| Voice answering | Yes | Yes |
| Booking management | Yes | Yes |
| Connected conversations across channels | — | Yes |
| Clinic-controlled Brain | — | Yes |
| Closed-loop workflows | — | Yes |
| Multi-location consistency | — | Yes |
| Human escalation | — | Yes |
| Specialist allied-health agent layer | — | Yes |
Why Pillar exists
Built from inside real allied health clinics.
Built by people who understand the front desk, the treatment room and the pressure between them.
We didn’t start Pillar because clinics needed more software. We started it because we watched extraordinary people spend their days on work that had nothing to do with care. Every hour returned to a healthcare team is more attention that can be returned to patients.
The Pillar storyWhat clinics ask us first.
Will patients know they are speaking with AI?
Yes. Pillar identifies itself as your clinic’s assistant, and your team decides the wording used on every channel.
Do I have to change my practice management system?
No. Records, calendars and clinical workflows stay in Cliniko, Halaxy or Splose. Pillar works alongside them.
What happens when Pillar doesn’t know the answer?
It stops, follows your escalation rules and hands the conversation to the right person with the full context attached.
Is this going to replace my receptionist?
No. Pillar carries the repetitive communication load so reception can be present with the patient in front of them.
Can Pillar work across multiple clinic locations?
Yes. The same knowledge, rules and standards apply at every location, with routing per site and practitioner.
What information can Pillar access?
Only the clinic knowledge and system connections your authorised team approves. Every action stays reviewable.
How long does implementation take?
Most clinics are live within a few weeks: connect the practice system, approve the knowledge, then go live channel by channel.
Get started
Give your team back the time patients deserve.
See how Pillar can work beside your clinic, learn your processes and remove the repetitive work weighing your team down.