Terms of service
The terms on which Pillar Health Systems Pty Ltd provides the Pillar platform. A signed agreement with your clinic prevails over this summary where they differ.
Permitted use
Pillar is licensed to the clinic named in the agreement, for its own practice operations. Access must not be resold, shared with unrelated entities or used to contact individuals who have not consented to communication from that clinic.
Clinical responsibility
Pillar is administrative software. It does not provide clinical advice, triage or diagnosis, and it must not be configured to do so. Clinical responsibility for every patient remains entirely with the clinic and its practitioners.
Data ownership
The clinic owns its data. We process it only to deliver the service, and we provide export on request during the agreement and at termination.
Availability and support
We aim for continuous availability and publish planned maintenance in advance. Specific service levels, support hours and remedies are set out in the clinic's agreement.
Fees and termination
Fees are those set out in the agreement. Either party may terminate in accordance with its notice provisions; on termination we cease processing and delete or export data as instructed.
Liability
Nothing in these terms excludes rights under the Australian Consumer Law. Subject to that, our liability is limited as set out in the clinic's agreement.