PILLAR FOR DIETETICS
More capacity. More focus. More time with clients.
Initial consultations, review series, referrals and telehealth all need scheduling correctly. Pillar connects calls, messages, bookings and approved practice knowledge in one intelligent layer.
From inside the practice
Hear from the receptionists, practice managers and practice leaders working inside real dietetics practices.
“I don't want a patient standing at the desk to feel like they're competing with a ringing phone. When Pillar handles the repetitive things in the background, I can actually give the person in front of me my full attention.”
The biggest changes
01
Time back
No longer starting early just to catch up on the phones.
02
Fewer interruptions
Less stopping a real patient conversation to deal with another routine enquiry.
03
More focus
More attention for the patient standing in front of me.
The human promise
Behaviour change needs trust, and trust starts with attention. Pillar clears the scheduling and rebate questions so consultations stay focused on the client.
Pillar gives dietetics teamsmore focus.more capacity.reviews that actually get booked.fewer no-shows.less repetitive admin.more time with clients.room to grow.more focus., more capacity., reviews that actually get booked., fewer no-shows., less repetitive admin., more time with clients., room to grow.
What Pillar carries
Every capability below runs on the same brain, with the same approved dietetics practice knowledge behind it.
Input
Incoming call
Pillar Brain
Action
Initial consultation booked
“I'd like to see a dietitian about my cholesterol — what does an initial consult cost?”
Answered from clinic-approved fee and service information, then booked into the correct initial consultation type.
Initial consultation booked with intake forms sent before the visit.
Clients quietly stop booking their review after the first appointment.
Pillar follows up on each client's own review cadence, in your practice's wording, and books what comes back.
Review attendance maintained instead of dropping off after the initial visit.
“Something's come up — can I move Thursday's review?”
Client identified, appointment located, alternatives offered from live availability and the change written back.
Appointment moved and confirmed without a call-back queue.
An 11am review appointment is cancelled tomorrow morning.
Matching clients are contacted in the order your clinic rules define, until the slot is taken.
Gap filled instead of lost consultation time.
A client's chronic disease management plan sessions are due to expire unused.
Pillar follows the practice's care plan cadence and offers appointment times before the allocation lapses.
Funded care plan sessions used within the allocation period.
“Do you do telehealth consultations? Do I need a referral?”
Answered instantly from the knowledge your team has approved — never improvised.
Answered in seconds on any channel, at any hour.
How the day actually runs
Reception, dietitians and practice owners feel different pressures in a dietetics practice. Pillar is set up around all three.
Reception
Fewer calls competing with a full consultation day.
Routine bookings, reschedules and fee questions are handled in the background, so the desk isn't torn between the phone and the room.
Dietitian
Food diaries and intake forms already in hand.
Pre-consultation forms are collected and chased ahead of time, so the session starts with information instead of paperwork.
Practice owner
Reviews that don't quietly disappear after the first visit.
Every client is followed up on the same review cadence, whichever dietitian they see.
Live Pillar activity
A representative morning in a dietetics practice. Pillar completes the routine work and hands anything needing clinical judgement to a person.
Incoming call
Initial consultation booked
Handled by PillarSMS
Review appointment scheduled
Handled by PillarWebsite enquiry
Referral question answered
Handled by PillarTelehealth details resent
Handled by PillarMedical nutrition question
Dietitian required
Routed to humanEating disorder enquiry
Immediate human response
Routed to humanCapacity and scale
More referrals means more scheduling, reminders and rebooking. Pillar keeps that loop closed without a bigger administrative team.
More capacity doesn't have to mean more headcount.
More patients
Traditional growth
With Pillar
The best patient experiences still come from people. Pillar gives your team more space for genuine conversations, clinical judgement and the patient standing in front of them.
Give your team the space to be human again.
Integrations
Pillar works beside the software your practice already runs. Your system stays the source of truth for clients, appointments and clinical records.
Cliniko
Connect Pillar to Cliniko while keeping Cliniko as the source of truth for your appointments and patient records.
Explore →Halaxy
Add Pillar's communication and agent layer around the Halaxy workflows your clinic already uses.
Explore →Pillar operates alongside your practice management system. It stays your source of truth — see every system Pillar works with.
Human oversight
Pillar handles
Administrative workflows such as:
Human
Matters requiring clinical judgement, such as:
Pillar handles communication and approved administrative workflows. Clinical judgement remains with qualified practitioners.
The Pillar Brain
Calls, messages, bookings, practice knowledge and routing shouldn't operate as separate conversations. The Pillar Brain gives your agents the approved context they need to respond consistently across your dietetics practice.
Questions
Yes. Pillar reads live availability and writes bookings, changes and cancellations back into your practice management system. Nothing is migrated and your diary stays the source of truth.
Yes. Pillar sends the forms your practice specifies ahead of the consultation and chases them if they haven't arrived in time.
Yes. Reviews run on each client's own cadence rather than as a blanket reminder, using the wording your practice approves, and stop as soon as the client books.
Pillar does not diagnose, triage clinically or give treatment advice. Clinical, sensitive or uncertain conversations are handed to a nominated person with the full context attached.
Yes. Pillar tracks the number of allocated care plan sessions used and prompts a booking before the allocation expires unused.
Yes. Each location keeps its own hours, dietitians, fees and rules, while the standard of every client conversation stays identical across the group.
See how Pillar answers your practice's calls, follows up review appointments and tracks care plan sessions — beside the software your dietetics team already uses.
AI for the repetitive. Humans for what matters.
More capacity. More focus. More time with clients.
