AI receptionist for clinics running Splose
Pillar answers routine enquiries, manages approved appointment workflows and keeps patient communication connected—while your team remains available for clinical judgement and genuine care.
Built for AHPRA-regulated practices. Administrative support with clinic-controlled knowledge and human escalation.
Splose clinics tend to run mobile teams, funded programs and multi-practitioner calendars. Pillar answers the calls and messages arriving around that work, applying the booking and travel rules your clinic defines. Splose stays your system of record throughout.
More than call answering. Pillar connects calls, messages, bookings, clinic knowledge and human escalation in one patient-experience layer.
The administrative pressure in these practices
Mobile clinicians, no fixed desk
When the team is out on visits, the practice number has nobody behind it.
Funded work has administrative deadlines
Service agreements, plan dates and coordinator contact all sit on the admin side of the ledger.
Travel time is part of the booking rule
A slot that looks free is not free if it is on the other side of the city.
Common enquiries this front desk receives
- New referrals and service enquiries
- Booking and rescheduling for clinic and mobile visits
- Coordinator and family contact about scheduling
- Plan and service agreement administration
- Practitioner availability and travel windows
- Cancellation and rescheduling
What Pillar can handle
- Answers calls while the team is on the road and handles booking requests against the rules your clinic defines
- Applies travel, location and appointment-type rules your clinic defines
- Coordinates scheduling with families and support coordinators over their preferred channel
- Chases administrative documentation prerequisites
- Keeps a visible activity history for every scheduling decision
What Pillar escalates to a person
- Clinical questions about therapy or progress
- Funding eligibility decisions
- Safeguarding, distress or urgent concerns
- Service agreement variations
- Anything outside approved clinic knowledge
Pillar manages communication and administrative workflows. Clinical decisions remain with qualified practitioners.
An example patient journey
- 01 — Referral call
A support coordinator calls to arrange an initial visit. Pillar answers and captures the administrative detail.
- 02 — Schedule
A visit is scheduled with the right practitioner, location and travel allowance.
- 03 — Coordinate
Family and coordinator confirmations go out on the channel each of them uses.
- 04 — Maintain
Rescheduling, documentation chasing and reminders continue without the clinician touching them.
Connected communications
Patient, family and coordinator conversations sit in one connected history, so the next person to pick it up has the whole picture.
How connected communications worksThe Pillar Brain
Clinic-controlled knowledge covers service descriptions, catchment, travel rules and administrative process — with escalation wherever a judgement is required.
How clinic-controlled knowledge worksHuman oversight and privacy
Built for AHPRA-regulated healthcare practices. Designed around Australian privacy, clinical governance and human oversight. Your authorised team confirms what Pillar can say and do, escalation rules are explicit, and every conversation has a visible activity history you can review.
Security and oversightQuestions we are asked by these practices
- Can Pillar book mobile visits?
- Yes, using the travel and location rules your clinic configures in advance.
- Can Pillar speak to support coordinators?
- Yes, for administrative scheduling within the consent and contact rules your practice sets.
- Is Pillar affiliated with Splose?
- No. Pillar is independent of Splose and claims no partnership, certification or affiliation.
See Pillar configured for your practice
A short walkthrough using your call volume, your practice management system and your escalation rules. No implementation commitment.