PILLAR FOR OCCUPATIONAL THERAPY
The AI layer for
occupational therapy practices.
More capacity. More focus. More time with clients.
Between home visits, school visits, reports and funded plans, occupational therapy admin never sits still. Pillar connects calls, messages, bookings and approved practice knowledge in one intelligent layer.
From inside the practice
Built around real practices. Proven by the people inside them.
Hear from the receptionists, practice managers and practice leaders working inside real occupational therapy services.
“So much of our week goes into coordination — families, referrers, reports and rescheduling. Having the routine parts of that handled means the time I have is actually spent with clients rather than on the phone.”
The biggest changes
01
More client time
Less of the working day absorbed by routine coordination calls.
02
Smoother scheduling
Reschedules and confirmations don't wait for a gap between sessions.
03
Clearer communication
Families and referrers get consistent answers to everyday questions.
The human promise
Give your team the space
to be human again.
Families remember how they were treated on the phone. Pillar handles scheduling and routine questions instantly so therapists are not answering them between visits.
Pillar gives occupational therapy teamsmore focus.more capacity.fewer calls returned after hours.waitlists that stay current.less repetitive admin.more time with clients.room to grow.more focus., more capacity., fewer calls returned after hours., waitlists that stay current., less repetitive admin., more time with clients., room to grow.
What Pillar carries
The repetitive work.
Carried by Pillar.
Every capability below runs on the same brain, with the same approved occupational therapy practice knowledge behind it.
Input
Incoming call
Pillar Brain
Action
Initial appointment booked
New referral intake
“We have a client who needs a functional capacity assessment — can you take the referral?”
Answered from clinic-approved intake criteria and funded categories, then booked against therapist territory availability.
Referral accepted and first appointment booked with intake forms sent to the family.
Service agreement renewals
A client's funded hours and service agreement are approaching their review date.
Pillar contacts the client or support coordinator ahead of the renewal, in your service's wording, and confirms continuation.
Service agreement renewed before funded hours lapse.
Home visit scheduling and rescheduling
“Can we move next week's home visit — my daughter has a school event?”
Client identified, visit located, alternatives offered from live therapist territory availability and the change written back.
Home visit moved and confirmed without a call-back queue.
Support coordinator liaison
A coordinator wants an update on a client's assessment timeline for a plan review.
Pillar checks the client's file against clinic-approved sharing rules and responds on the coordinator's preferred channel.
Coordinator kept informed without a therapist stepping out of a session.
Assessment and report follow-up
A home modification report is due but supporting documentation from the family hasn't arrived.
Pillar follows the service's documentation cadence and chases the specific items still outstanding.
Report unblocked and completed within the funded timeframe.
General service questions
“Do you service my suburb? Do you accept NDIS plan-managed funding?”
Answered instantly from the knowledge your team has approved — never improvised.
Answered in seconds on any channel, at any hour.
How the day actually runs
Built around how occupational therapy practices actually run.
Reception, therapists and practice owners feel different pressures in an occupational therapy service. Pillar is set up around all three.
Reception
Fewer calls chasing a phone nobody is sitting behind.
Referral intake, rescheduling and coordinator questions are handled in the background, so the desk isn't the bottleneck for a mobile team.
Occupational therapist
Less admin competing with home visit hours.
Coordination with families and coordinators happens between visits without needing a therapist to stop and take the call themselves.
Practice owner
Documentation deadlines met without a manual chase list.
Report and assessment prerequisites are followed up to the same standard every week, regardless of which therapist is on the road.
Live Pillar activity
The repetitive work doesn't stop.
Neither does Pillar.
A representative morning in a occupational therapy practice. Pillar completes the routine work and hands anything needing clinical judgement to a person.
- Handled by Pillar
- 4
- Routed to a human
- 2
- 16:05:12
Incoming call
Initial appointment booked
Handled by Pillar - 16:06:38
Website enquiry
Waitlist information provided
Handled by Pillar - 16:08:01
SMS
Home visit rescheduled
Handled by Pillar - 16:09:24
Email
Service area question answered
Handled by Pillar - 16:10:47
Clinical suitability question
Occupational therapist required
Routed to human - 16:12:05
Plan manager invoice query
Routed to administration
Routed to human
Capacity and scale
Grow patient volume.
Not administrative load.
Caseload growth in occupational therapy is felt as coordination load. Pillar carries that coordination so therapists keep their clinical hours.
More capacity doesn't have to mean more headcount.
- Peak periods
- After-hours demand
- Staff leave
- Sick days
- Unexpected call volume
- Growth
- Additional locations
More patients
- More calls
- More messages
- More bookings
- More questions
Traditional growth
- More administrative pressure
- More interruptions
- More headcount pressure
With Pillar
- More Pillar capacity
- Same team, more focus
- Cover across peaks and absence
- Report and assessment prerequisites followed up every week
- Fewer new referrals lost to a missed call
- The same standard across every therapist's caseload
- Fewer interruptions during home visits
AI for the repetitive.
Humans for what matters.
The best patient experiences still come from people. Pillar gives your team more space for genuine conversations, clinical judgement and the patient standing in front of them.
Give your team the space to be human again.
Integrations
Works alongside the systems your practice already uses.
Pillar works beside the software your service already runs. Your system stays the source of truth for clients, service agreements and clinical records.
- Pillar Ready
Cliniko
Connect Pillar to Cliniko while keeping Cliniko as the source of truth for your appointments and patient records.
Explore → - Pillar Ready
Halaxy
Add Pillar's communication and agent layer around the Halaxy workflows your clinic already uses.
Explore →
Pillar operates alongside your practice management system. It stays your source of truth — see every system Pillar works with.
Human oversight
Built to know when a human matters.
Pillar handles
Administrative workflows such as:
- Approved clinic information
- Appointment bookings
- Rescheduling
- Cancellations
- Routine messages
- Approved administrative follow-up
- Routing to the right person
Human
Matters requiring clinical judgement, such as:
- Assessment
- Therapy recommendations
- Clinical suitability
- Goal setting
- Equipment prescription
- Clinical concerns
- Anything outside approved AI boundaries
Pillar handles communication and approved administrative workflows. Clinical judgement remains with qualified practitioners.
The Pillar Brain
One brain.
Your whole practice.
Calls, messages, bookings, practice knowledge and routing shouldn't operate as separate conversations. The Pillar Brain gives your agents the approved context they need to respond consistently across your occupational therapy practice.
- Incoming call
- NDIS plan enquiry
- School or home visit request
- Assessment referral
- SMS from a family
- Travel and location rules
- Therapist availability
Brain
- Initial appointment booked
- Visit scheduled around travel
- Waitlist position confirmed
- Appointment moved
- Funding question answered
- Confirmation sent
- Escalated to an occupational therapist
Questions
AI receptionist and front desk questions for occupational therapy services.
Can Pillar book home visits into our practice software?
Yes. Pillar reads live therapist territory availability and writes bookings, changes and cancellations back into your practice management system. Nothing is migrated and your diary stays the source of truth.
Can Pillar liaise with support coordinators directly?
Yes, within the sharing rules your service approves. Coordinators can be updated on scheduling and referral status without a therapist needing to step out of a client's home.
Can Pillar chase outstanding documentation for reports?
Yes. Pillar follows the specific documentation cadence your service sets and chases families or referrers for the items still outstanding, so reports aren't delayed at the door.
What happens if a family asks a clinical question?
Pillar does not diagnose, triage clinically or give treatment advice. Clinical, sensitive or uncertain conversations are handed to a nominated person with the full context attached.
Can Pillar track service agreement and funded-hours renewals?
Yes. Pillar follows each client's own plan dates rather than a blanket reminder, and stops as soon as the renewal is confirmed.
Does it work for a team of mobile therapists across multiple areas?
Yes. Each therapist keeps their own territory, availability and appointment types, while the standard of every family and coordinator conversation stays identical.
Give your team the space
to be human again.
See how Pillar answers your service's calls, coordinates with families and support coordinators, and chases documentation — beside the software your OT team already uses.
AI for the repetitive. Humans for what matters.
More capacity. More focus. More time with clients.